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FAIRFAX

Accelerating retail growth by developing a scalable, multi-product digital ecosystem.

Driving towards the future

Transformation of the company's digital culture with the consolidation of the business and services platform, FFPlace.

Boosting the retail channel by developing a scalable, multi-product digital ecosystem.

Connecting the strategic business vision with the acceleration of new digital solutions through simultaneous and always on squads.

Strategic Connection

Present in more than 100 countries, Fairfax belongs to the Fairfax Holding Group and has been operating in the insurance and reinsurance market for more than 35 years, focusing on the commercial, industrial, retail and digital segments.

Since 2022, we have acted as a digital extension of the insurance company and, throughout the evolution and transformation of the project, we have structured an operation of simultaneous and modular squads.  These squads are tasked with both the strategic and operational management of the existing service channels, as well as the research and development of new digital solutions and products.

Our partnership began with the development of the digital ecosystem, a key delivery in the company's cultural transformation, through the business and services platform, FFPlace.

Since 2022, we have acted as a digital extension of the insurance company and, throughout the evolution and transformation of the project, we have structured an operation of simultaneous and modular squads.  These squads are tasked with both the strategic and operational management of the existing service channels, as well as the research and development of new digital solutions and products.

Our partnership began with the development of the digital ecosystem, a key delivery in the company's cultural transformation, through the business and services platform, FFPlace.

Throughout this construction, we have worked side by side with the different areas, immersing ourselves in the business model and co-creating the digital transformation roadmap with goals for the next two years. All this from a short, medium and long-term perspective, with real-time monitoring, analysis and reviews - guaranteeing assertive investments in the best solutions.

Throughout this construction, we have worked side by side with the different areas, immersing ourselves in the business model and co-creating the digital transformation roadmap with goals for the next two years. All this from a short, medium and long-term perspective, with real-time monitoring, analysis and reviews - guaranteeing assertive investments in the best solutions.

Remarkable solutions

Digital Culture

Strategic expansion through the prospect and development of digital assets, driven by the consolidation of the business and services platform, FFPlace.

Digital Ecosystem

Co-creation of 10 digital solutions by the end of 2023, based on squads that connect the strategic business vision to the development, validation and maintenance of new digital products.

FF Developers

Development of APIs for the integration and expansion of a new insurance distribution channel, inserted into the journey of partner companies - such as digital banks, fintechs and e-commerces.

Data Analytics

Measuring and analyzing data in real time, directing strategic definitions with precision and confidence for improvements and the creation of new solutions.

Customer Experience

Creation of a squad dedicated to designing and executing strategies focused on improving the policyholder experience on the different digital fronts - from the acquisition journey to the distribution process and internal management.

Real Results

587 active brokers

in the platform's first year (2022).

Net Promoter Score (NPS) of 78

in the third quarter of the platform (2022).

140% increase in sales base

active monthly (2023).

88% satisfaction rate

score of 5 out of 5 on the sales experience (2023).

Real Results

587 active brokers

in the platform's first year (2022).

Net Promoter Score (NPS) of 78

in the third quarter of the platform (2022).

140% increase in sales base

active monthly (2023).

88% satisfaction rate

score of 5 out of 5 on the sales experience (2023).

Squads

We act as a strategic extension of each client.

Leveraging a diverse range of specialties and profiles to craft creative and innovative strategies that manifest in various digital solutions.

Our goal is to drive transformations and deliver results for our clients. As each project evolves, our squads become simultaneous and flexible, moving from one front to another, creating space for experimentation, evolution and new creations.

LET'S DEVELOP YOUR BUSINESS'S DIGITAL ECOSYSTEM?

Let's chat

WE DRIVE
THE FUTURE
OF BUSINESS.

OFFICE

Brazil - Porto Alegre

1761, Parana Avenue

JOIN US

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WE DRIVE
THE FUTURE
OF BUSINESS.

OFFICE

Brazil - Porto Alegre

1761, Parana Avenue

JOIN US

Careers

FOLLOW US

LinkedIn

Instagram